Assistance Bots
What plan has access to bots?
Bots are available only in the "Maximum" plan.
How to decode bot signals? Why is the purchase price higher than the sale price?
When decoding bot signals, it's important to understand that the purchase price shown by the bot may sometimes be higher than the sale price. This can occur in situations where the market is experiencing a sideways movement with very low volatility.
In such cases, the bot may generate a long entry signal indicating a potential buying opportunity. However, the price may start to reverse in the opposite direction before the trade is executed. As a result, a new entry signal for short selling appears, indicating a potential selling opportunity. The sell signal price in this scenario may be lower than the initial buy signal price.

It's worth noting that these situations are more common in flat or sideways markets with minimal price movement. When the market is not in a flat phase and is experiencing significant volatility, such signals are less frequent.

To minimize the impact of deceptive market maneuvers, it is recommended to enter trades based on signals from levels, such as support and resistance levels. These levels can provide additional confirmation and help filter out potentially misleading signals.
Keep in mind that trading signals generated by bots should be used as a tool for decision-making, but it's important to consider other factors, conduct your own analysis, and exercise caution when entering trades.
Why does the bot signal sometimes cancel and light up again?
The bot signal may sometimes cancel and then light up again due to the principle of trade confirmation. In order to determine the direction of an asset's price movement, it's important for the price to consolidate at a certain level. Until the current candle closes, it may not be a confirmation of the trade.

The bot signal serves as a warning that the conditions for a potential trade are present. However, if the price does not follow the expected pattern, the signal is canceled. This is done to avoid entering trades based on false price movements, such as pumps and dumps that can occur in the market.

On the other hand, if the price moves according to the expected pattern and closes as anticipated, the signal will be confirmed and will not disappear. It indicates that the conditions for a trade are met.

To avoid missing out on good price moments when the signal is still in the process of determination and cancellation, you can use support and resistance slabs. These slabs act as forces for price reversals and can provide additional confirmation for your trades. By considering the effect of slabs and incorporating them into your trading strategy, you can gain more confidence in the validity of the signals and reduce the risk of false signals.
Further information on the impact of support and resistance slabs and how to work with them can be found in the section "What are support and resistance slabs for?" in "Platform & Tools" section
How Telegram bot works. Connection problems
If you are experiencing connection problems with the Telegram bot or have connected the wrong Telegram account, here are some steps you can take to resolve the issue:

  1. Double-check your plan: make sure you have the "Maximum" plan enabled in order to access bot notifications in Telegram. If you have a different plan, you may need to contact technical support to change your plan;
  2. Enable Telegram notifications: open the platform or tool you are using and navigate to the settings or preferences menu. Look for the option to enable Telegram alerts or notifications. It may be labeled as "Telegram Alerts" or something similar. Follow the instructions provided to connect your Telegram account to the platform;
  3. Follow the link or authorize manually: If you are prompted to follow a link to connect the Telegram bot, click on the link and it will redirect you to the Telegram application or web version. If you are unable to follow the link, you can manually authorize the client. Open the Telegram client and search for the "@CandleWaveAlertBot" bot. Start a chat with the bot and execute the command containing your personal authorization code, which should be provided on the page or in the instructions. For example, enter the command "/start 89979e3dd6076afbc3b5de7b2259287e";
  4. Follow the instructions: once you have successfully connected the Telegram bot, follow the instructions and descriptions provided by the bot. It will guide you on how to work with the bot and set up the desired notifications;
If you continue to experience difficulties, it is recommended to reach out to technical support for further assistance. They will be able to provide specific guidance and troubleshooting steps based on your situation.
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